1. RETURN POLICY: BookTribe does not allow returns of Subscription Box Products or other associated items/products, except as outlined in section 2. BookTribe may choose to honour a return or exchange, as determined at its sole discretion, and you will be shipped a replacement item or issued a refund for the affected item. Discretionary refunds will be issued using the original method of payment. Concerns regarding any aspect of the return policy should be directed to firstname.lastname@example.org.
2. DAMAGED OR MISSING ITEMS. If you receive damaged or missing products/items from BookTribe, please contact us at email@example.com with details of the damaged or missing items within 7 days of receipt. Photographic evidence of damage is required in order to receive replacement items.